GENERAL TERMS and CONDITIONS
1. Description of the goods and services
Organic Choice is a company trading with organic and natural products in cosmetics, personal care and hygiene, products for babies and men, nutrition and household.
2. Availability of products
Please, note that due to the nature of the natural and organic products, some items might not be available from time to time from the manufacturer due to shortage of specific organic ingredients. If such a situation arises we will notify you immediately and offer a similar product or delayed delivery of your order or refund the price of this specific product.
3. Colours, specifications and dimensions of products
We have taken every reasonable effort to display the colours, specifications and dimensions of items on the website as accurately as possible. The colours you see will depend on the resolution of your monitor and we cannot guarantee that your monitor's display will reflect accurately the colour of the item delivered. Slight variations may occur.
We may from time to time vary the dimensions, specifications and quantities of items displayed on our website without prior notice.
Packaging may vary from that shown. The weights, dimensions and capacities given are approximate only.
A cancellation of an order can be made within 24 hours after placing it. It must be done in written via e-mail or fax.
If proof of payment is not received within 48 hours after placing an order, the order will be automatically cancelled.
If a payment is made the order cannot be cancelled.
5. Return/refund policy
Returns and refunds are allowed in the following cases:
a) If a wrong item is received you must notify us within 24 hours of receiving it via e-mail or fax. Arrangements to collect the wrong one and deliver the correct one will be made and it will be at our cost.
b) If a damaged or broken product is received you must notify us immediately via e-mail or fax. We will arrange for the damaged or broken product to be collected and replaced with new one at our cost.
c) Please, note that late delivery is not a ground for return or refund.
d) If you wish to return a product for some other reasons, you can do so within 5 days of receiving it. You must inform us via e-mail or fax, providing the reason for requesting a return. We will decide upon receipt of your request to accept it or not. If a return is arranged, the product must be in original sealed package (not used) and delivery cost for returning will be customer's responsibility. We will take it further with the manufacturer/supplier and it will be manufacturer’s/supplier’s discretion to refund. We will not make refunds unless manufacturer/supplier approves one. Organic Bazaar may, however, offer you a similar product.
a) All orders and purchases made through this website are subject to our Terms and Conditions.
b) Our Terms and Conditions may change from time to time without prior notice.
c) This website is owned and run by Organic Bazaar cc trading as Organic Choice.
d) Any use of this website or its contents, including copying or storing in whole or part, other than for your own personal, non-commercial use is prohibited without the permission of Organic Bazaar. You may not modify, distribute or re-post anything on this website for any purpose.
e) We reserve the right to modify or withdraw, temporarily or permanently, this website (or any part thereof) without prior notice.
f) We only sell items to adults ( aged 18 or over). If you are under 18, you may use our website only with the involvement of a parent or guardian. To register with Organic Bazaar you must be over 18 (eighteen) years of age. You must ensure that the details provided by you on registration or at any time are correct and complete. You must inform us immediately of any changes to the information that you provided when registering by updating your personal details.
All personal information you have provided will be kept strictly confidential and will not be sold, reused, rented, disclosed or loaned. All personal information will only be used to process and deliver orders and resolve customer satisfaction issues.
g) You are responsible for maintaining the confidentiality of your password and your account with Organic Bazaar. You agree not to impersonate any other person or entity or to use a false name or a name that you are not authorised to use. Organic Bazaar shall not be liable for any loss or damage which may arise as a result of any failure by you to protect your password or access to your account.
h) Please note that we will never ask a customer to confirm any account or credit card details via email. If you receive an email claiming to be from Organic Bazaar asking you to submit account or credit card details, please, do not respond.
i) Organic Bazaar makes every effort to ensure that this website is free from viruses or defects. However, we cannot guarantee that your use of this website or any websites accessible through it won't cause damage to your computer. It is your responsibility to ensure that the right equipment and software are available to use the website and screen out anything that may damage it. Organic Bazaar shall not be liable for any loss or damage which may arise to computer hardware and software as a result of using this website. We use BitDefender Total Security for virus protection.
j) Please, note that our ingredient lists are complete and comprehensive for each product. In the highly unlikely event that you should have an allergic reaction or adverse effect to any of our products, please contact us immediately via e-mail or fax. Try to keep a careful record of any symptoms as these may be crucial to identifying a particular sensitivity. We will take it further with the manufacturer/ supplier and will refund or replace the product for you, subject to manufacturer’s/suppliers discretion.
7. Contact details
Organic Bazaar t/a Organic Choice
Phone: 012 662 0354
Fax: 086 600 4808
Mobile: 082 082 4808
P.O. Box 61376
Pierre van Ryneveld, ext.2
8. Country of domicile
Organic Bazaar is a South African registered close corporation trading as Organic Choice.