Payment & Delivery

1. Delivery policy: Organic Choice offers the following delivery options to its customers:
1.1. Courier service: Organic Choice uses the services of few courier companies in order to provide the best possible rates to our customers. Courier rates are based on destination and total weight. Exact amounts will be calculated and displayed by our online system during check out process.Organic Choice reserves the right to change the courier service fees without prior notice, subject to Courier Companies policy. Please note the Courier deliveries are made during work days and normal office hours.
1.2. Collection at our premises: For customers who wish to collect personally his/her orders our physical address will be provided after prior arrangement with by e-mail. Our shop premises are located at Organic Choice Health Shop Corner Lenchen Avenue North & Embankment road, Centurion 0046, Gauteng, South Africa.
Please, note that payment has to be arrange prior of collection. We prefer electronic type of payments, but if cash payment is chosen – a prior arrangement (via e-mail or fax) is required so the order can be prepared and packed in time for the collection.
1.3. International deliveries: For orders outside of South Africa the delivery will be arranged via DHL Couriers. International rates are based on country and size and total weight of the parcel. During the check-out process our system will display exact amount calculated on the total weight and size of the parcel.
2. Free Delivery options: Organic Choice offers free delivery options for South Africa only. Those deals may vary and will be different depending on the area. No free delivery options are available for international orders.
3. Delivery time: Processing of orders will be done within 24 – 48 hours of receiving them, but parcels will only be dispatched after proof of payment or actual payment is received. No sms notifications or screenshots are accepted as proof of payment. For online payments with credit cards no proof of payment is required.
Please, note that our general delivery time is 3 to 7 working days, subject to availability of products from manufacturers/ distributors. Although the courier service offers overnight deliveries, we cannot guarantee that certain product will be available from the manufacturer/ supplier or that manufacturer/supplier will provide requested products for immediate collection. Therefore we cannot offer overnight delivery. During December holiday season most manufacturers/suppliers require longer time for processing orders, which might make our delivery time longer. We will make every effort to stock the most popular items to avoid any inconvenience to our customers.
Gift packs, however, will be stocked in advance and available for express delivery, subject to availability.
Take note, that delivery to be finalized means that anyone present at the delivery address provided can sign for the parcel.
If the delivery address is unattended when delivery is attempted it will be Courier discretion to leave a message and try to schedule a second attempt to deliver, subject to Courier’s terms and conditions.
For international deliveries time varies 1 to 6 weeks depending on customs and health regulations at destination.